Refund & Pickup Policy

Effective Date: August 12, 2026

Last Updated: August 12, 2026

At 3Ts Meat Market, we take pride in delivering bulk meats and fresh seafood assortments. Because our products are perishable food items regulated by health and safety standards, our refund and pickup procedures follow strict guidelines.

1. Curbside Hot Seat Pickup Rules

• Location: 9353 Mammoth Dr. Unit B-4, Baton Rouge, LA 70814.
• Order Cutoff Times: Curbside orders placed by 2:00 PM are eligible for same-day scheduled pickup slots, unless otherwise noted at checkout.
• Pickup Verification: Please present your Order Confirmation Number and a matching Photo ID upon arrival.
• Product Inspection: Customers are strongly encouraged to inspect their order before leaving the premises.

2. Pop-Up Tour & Regional Delivery Drops

• Pop-Up Tour pickup locations, arrival times, and drop-off windows are posted on our website schedule and social channels.
• You must collect your pre-ordered items during the specific designated time slot for your tour stop.

3. Food Safety & Return Policy (All Sales Final)

Perishable Goods Policy: In accordance with USDA and state health safety regulations, all sales are final once fresh, frozen, or packaged meat and seafood products have left our physical location or mobile tour vehicle. We cannot accept physical returns of food items.

4. Discrepancies, Damaged Goods & Refund Requests

If there is an issue with your order (e.g., missing items, incorrect product, or defective packaging):

1. 24-Hour Notice: You must contact us within 24 hours of picking up your order.
2. Submit Proof: Send an email to admin@3tsmeatmarket.com with your Order Number, details of the issue, and clear photographs of the affected products/packaging.
3. Resolution: If an error or quality issue is verified, 3Ts Meat Market will, at our discretion, issue a store credit, a product replacement, or a partial/full refund to the original payment method.

5. Unclaimed Orders & Spoilage

Because meats and seafood require continuous refrigeration:

• If you fail to pick up your curbside order during your selected time slot without contacting us prior to the 2:00 PM cutoff, your order will be held for up to 24 hours.
• Orders unclaimed after 24 hours without communication will be deemed abandoned and disposed of due to food safety risks. Abandoned perishable orders are non-refundable.

6. Contact Us

For immediate assistance regarding an active pickup or order issue:

• Email: admin@3tsmeatmarket.com
• Phone: 225-506-0496
• Location: 9353 Mammoth Dr. Unit B-4, Baton Rouge, LA 70814